All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at service@bonozone.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

BonOzone
Attn: Returns
RMA #
476/1B1A, Label Arcade, Dharapuram Rd, Jothi Nagar, Palavanjipalayam, K Chettipalayam
Tiruppur, Tamil Nadu 641608
India

Return shipping charges will be paid or reimbursed by us.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at:
+919787989999
service@bonozone.in

We are glad to make a change to your order prior to dispatch from our facility which is usually 2 hours. After that time your order will go into production/packaging so we can get it shipped out on time. Order changes or cancellations after 4 hours will require a ₹250 fee per item.