FREQUENTLY ASKED QUESTIONS
How to make a warranty claim?
Email is typically the quickest way to get help with your issue. If you need to make a warranty claim; please send a copy of your purchase receipt, a picture of the damage, a picture of your ozone generator and your contact and shipping information to firstname.lastname@example.org. Providing these items will make the warranty claim process much quicker.
My BonOzone Purifier Pro no longer produces ozone. Is this covered under warranty?
Absolutely! Our BonOzone Purifier has a two-year warranty. If you need to make a warranty claim; please send a copy of your purchase receipt, a picture of the damage, a picture of your ozone generator and your contact and shipping information to email@example.com. Providing these items will make the warranty claim process much quicker.
Is ozone harmful to humans?
High concentrations of ozone can cause harmful reactions, particularly to the respiratory system. There are federal safety standards limiting the amount of ozone that can be released into the air. Our products are designed to be well within those standards when used properly.
People have differing reactions to ozone exposure. In some people, lower levels of ozone may cause dryness of mouth, eye or nasal irritation and mild headaches. If this occurs, move the person to fresh air and/or wash eyes gently with water. If conditions persist, seek medical attention as appropriate.
Does ozone have a smell?
Ozone has an odor somewhat similar to chlorine, detectable at fairly low levels of concentration. As ozone is exposed to air it quickly reverts to ordinary oxygen so its smell dissipates quickly.
Is the ozone generator battery operated?
The ozone generator is operated by either the 12v car plug or the standard wall plug and is not battery operated.
Is Ozone harmful and what are the effects?
At higher concentrations ozone is harmful for human health after inhalation. Several agencies, such as the occupational safety and health agency (OSHA) have proposed MAC-values for ozone. The MAC-value is the Maximum Acceptable Concentration a human is allowed to be exposed to for a certain time and certain agent. For ozone the MAC-values is 0.06 PPM for 8 hours a day, 5 days a week (PPM = Parts Per Million).
The concentrations mentioned above are much higher than the odor threshold at which ozone can be smelled, so critical concentrations will be noticed quickly. When people are exposed to high ozone concentrations the symptoms can vary from dryness in the mouth and throat, coughing, headache and chest restriction. Nearby the lethal limits, more acute problems will follow. When larger Ozone Generators are applied ozone destructors can be used for destruction of residual ozone.
Will ozone hurt me?
No! In the quantities necessary to be effective, ozone is very gentle to humans and equipment in the water. However, you should never breathe concentrated ozone gas.
Will ozone kill bacteria?
Yes. It is one of the most effective, complete bactericides of all earth’s measurable elements. It will kill E. coli, giardia and other lesser bacteria strains.